Our Policies

As we exclusively provide digital products and services, traditional return policies do not apply. However, we are committed to ensuring your satisfaction with our digital solutions.

For Digital Products and Services:

• All sales of digital products and services are final once delivered
• We provide detailed documentation and support to ensure proper implementation
• Technical support is available to resolve any issues with our digital deliverables
• For subscription-based services, cancellation policies apply as specified in the service agreement

Quality Assurance:

• All digital products undergo thorough testing before delivery
• We provide a warranty period for custom development work
• Bug fixes and critical updates are provided at no additional cost

Our refund policy for digital products and services:

• For custom development projects: Deposits are non-refundable once work has begun
• For subscription services: Pro-rated refunds may be available for unused service periods
• For consulting services: Cancellations must be made at least 48 hours in advance for a full refund

Refund Exceptions:

• Major technical issues that cannot be resolved through our support channels
• Service unavailability due to our systems (excluding scheduled maintenance)
• Failure to deliver the agreed-upon specifications

To request a refund or discuss any issues with our digital products and services, please contact our support team at made@opacity.ink

By using our services, you agree to these terms and conditions:

• All prices are in USD unless otherwise specified
• We reserve the right to modify or discontinue services with reasonable notice
• Clients retain ownership of their content and materials
• We maintain ownership of our proprietary tools and methodologies

We take your privacy seriously. Here's how we handle your data:

• We collect only necessary information for service delivery
• Your data is never sold to third parties
• We use industry-standard security measures
• You can request your data or its deletion at any time